Legal

Privacy Policy

Last updated: September 2026

1. Introduction

Veloura Luxury Spa (“we”, “our”, or “us”) operates the website velouraluxuryspa.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our Site, book an appointment, or contact us.

By using the Site, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as and when its provisions take effect).

2. Information We Collect

We collect the following types of information:

  • Information you provide directly — when you book an appointment or contact us through the Site, you may provide your name, phone number, email address, and any message you choose to include.
  • Communications via WhatsApp or phone — if you reach us through WhatsApp, phone, or email, we may retain the details needed to respond to your enquiry.
  • Usage data collected automatically — such as your IP address, browser type, device information, pages visited, and the time and date of your visit. This data is collected through standard web technologies, including cookies and similar tools.

3. How We Use Your Information

  • To process and confirm your appointment bookings and membership enquiries.
  • To respond to your questions, requests, and feedback.
  • To send you booking confirmations and service-related communications.
  • To improve our Site, services, and customer experience.
  • To comply with legal obligations and protect the security of our business.

4. Legal Basis for Processing

We process your personal information only where we have a lawful basis to do so, including: (a) your consent, (b) the performance of a service you have requested (such as a booking), (c) our legitimate interests in operating and improving our business, and (d) compliance with applicable legal obligations.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our Site. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

6. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers — trusted third parties who help us operate the Site and deliver services (such as email delivery and hosting providers), only to the extent necessary to perform those services.
  • Legal requirements — where disclosure is required by law, regulation, or a valid legal process, or to protect the rights, property, or safety of our business, our guests, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking and enquiry records are kept for a reasonable period to support our business operations, after which they are securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Withdraw your consent to processing, where we rely on consent.
  • Object to or restrict certain processing of your information.

To exercise any of these rights, please contact us using the details in Section 11.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.